Frequently Asked Questions

If your questions aren’t answered here, please contact us. We’re happy to help!

Payment & Shipping

Shipping within Germany:
Shipping costs excl. VAT
We calculate the shipping costs flat rate of € 5 per order (up to 4 kg). 

Shipping within EU Region:
Shipping costs excl. VAT
We calculate the shipping costs of Standard DHL( 4-7 Days ) € 16 per order.

Shipping Outside EU Region:
0% VAT will be apply to CH, UK or other Non EU countires.
Please contact us for more details.

Delivery times:
The delivery of the goods in Germany is carried out within 3 – 5 days after order confirmation (with an agreed advance payment after receipt). Note that on Sundays and public holidays no notification is made.

Terms of payment
You have the following payment options:
– Payment by Invocie
– Payment by PayPal

We reserve the right to carry out the delivery only after payment by bank transfer in individual cases. The invoice amount is to compensate for payment on account within 14 days. For questions, please find  contact details in the contact page.

Customer Service & Warranty

– Certified high quality goods with money back guarantee (shipping with Lot number)
– 3 year warranty on all material errors
– Specialist advice by telephone and e-mail
– No minimum order!
– Very reasonable prices as buying directly from the manufacturer
– Delivery on the requested date
– Discounts for dealers and customer (e.g. Clinic establishment )

Delivery

Our warehouse and office is located in Wolfsburg Germany. The entire range of oral surgical instruments is always kept available in our warehouse.

We can provide you in Germany, Spain & all European Countries with a rapid and reliable dispatch service, without middle men, directly to your place. In some countries we supply via specialist dealers.